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Jason Valalik
Seattle, Washington | 503.830.5341 | This e-mail address is being protected from spambots. You need JavaScript enabled to view it. "> This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
Product and Experience Innovation
Innovative and solutions-driven professional commanding nearly 15 years of progressive product research, design, development, and management success, specializing in user-centered research and design thinking. Forward-thinking, growth-focused entrepreneur, providing background across product innovation, strategy, advanced product development, and concept prototyping.
Goal-oriented strategist known for expertise in business processes and design strategy methods, along with identifying emerging opportunities, aligning designs and innovations with business targets, and exceeding organizational objectives. Maintain awareness of current industry technologies and trends. Thrive in competitive, high-stress, and evolving environments.
Scope of Excellence
Strategic Planning | Product Innovation | Research & Development |Market Analysis |Entrepreneurship
Multidisciplinary Team Management |Start-Up Operations | Software Development | E-Commerce
Product Management | Process ImprovementSix Sigma Methodologies | Branding | Concept Prototyping |
| Project Management | Needs Assessment | Qualitative Data Analysis | Internet Marketing | Vendor Relations
Career Track
T-Mobile USA, Inc. [Bellevue, Washington] 2007-Present
Billion-dollar mobile network operator.
Senior Product Manager - Tablet Innovation (2010-Present)
Manage product innovation, positioning, and business case as well as create go-to-market strategies. Oversee entire lifecycle for specific product line or business, monitoring growth and profitability targets. Assess tablet innovations affecting product line in 6-12 months. Create product plans, including target segment and value proposition, as well as business cases for assigned products and services.
- Currently leading redesign and development of application for MyAccount.
- Identified emerging business opportunities to drive product innovation through tablet portfolio.
- Populated overall roadmap for product line or line of business, ensuring stream of continuous ideas and innovations are brought to market.
- Identified market size, prepared business plans, and assisted in pricing recommendations for defined product and service portfolio.
Senior Innovation Strategist (2009-2010)
Promoted into expert-level position and partnered with multidisciplinary team to blend complex primary and secondary research, business objectives, industry trends, and consumer needs to develop new strategies and propositions for product and service roadmaps, business models, and revenue forecasts. Performed strategic analysis and research.
- Directed innovation projects and partnered with various internal teams to ensure viability of complex and sophisticated concepts.
- Identified and led innovation and business development efforts with various internal teams and external entities.
Innovations Producer (2008-2009)
Drove use case and functional requirements, along with processes to develop product requirements in conjunction with other product development groups. Identified and managed external agencies as well as OEM and ODM vendor partners in creation of concepts, prototypes, and in-line product development. Served as technical authority in software development, mechanical/electrical engineering, and commercial product development initiatives. Supported development of prototyping brief after concept approval.
- Propelled new ideas coming into Creation Center from product development perspective.
- Prioritized opportunity areas for business in tandem with core team members.
HTC Research Lead, Mobile Devices (2007-2008)
Orchestrated and led research efforts to identify opportunities to improve HTC hardware, software, and overall user experience. Developed hardware and software interaction specifications. Partnered with American and Asian design and development teams on hardware and user experience. Supervised hardware and software prototype development.
Safeco [Seattle, WA] 2004-2007
Customer Experience Program Manager & Lean Six Sigma Black Belt
Monitored overall customer experience for Safeco.com, consumer portal Safeco Now, B2B portal inside.safeco.com, and internal employee-facing website.
- Reduced consumer transaction abandonment rate 15% on company’s online quoting system by managing usability and research efforts.
- Increased high-value pages 20-50% through playing key role in redesigning safeco.com website.
- Achieved $1.2M in annual savings by leading user experience research strategies for intranet employee portal.
Additional Positions
Intel, Human Factors Usability Engineer (2003-2004)
- Increased employee productivity 37%+ by directing project research that led to Intel’s move to wireless notebooks.
- Conducted primary human factors and usability testing and analysis for Intel.com website, 10 FT UI applications, wireless, hardware, and software products.
Ziba Design, Customer Experience Design Researcher (2002-2003)
- Performed primary and secondary strategic research and analysis on consumers to drive new products, services, and designs. Guided clients in brand research and product design strategy.
WebCriteria, E-Commerce & Interactive Customer Experience Consultant (2000-2001)
- Provided expertise to Fortune 500 companies on ease of use of web channels, directing them on how to create more positive online experience that would increase sales, decrease abandonment, and improve user satisfaction.
Nike, Advanced Product Development & Research (1997-2000)
- Collaborated with basketball and Jordan teams as well as reported to Asian and American development and creative directors, overseeing all product research.
- Played pivotal role in global commercialization of footwear products.
Academic/Professional Credentials & Affiliations
Advanced Certificate for Executives, Innovation & Strategy: Massachusetts Institute of Technology
Bachelor of Science, Kinesiology: Pennsylvania State University
Certified Usability Engineer: Human Factors International
Lean Six Sigma Black Belt
Association for Computing Machinery | MIT Sloan Executive Certificate Network Group
Usability Professional Association | Creative Good Associate Council Member
Jason Valalik